Kerala Samai Brass Oil Lamp | Traditional Kerala Fancy Deep | Pooja Deepak for Home Temple & Festival Decor

At grehshobha.in, customer satisfaction is our priority. We strive to deliver high-quality products and ensure a smooth return and refund experience.

1. Return Eligibility
We accept returns and replacements under the following conditions:
✔ Wrong Product Delivered
If you receive a product different from what you ordered
Unboxing video is mandatory

✔ Manufacturing Defect
If the product has a manufacturing defect
Unboxing video + 2 clear images required

✔ Damaged Product
If the product arrives damaged
Unboxing video required

2. Return Time Window
Returns must be requested within 7 days of delivery
Within 48 hours: Return shipping is FREE
After 48 hours (up to 7 days): Shipping charges will be borne by the customer

3. Cancellation Policy
Orders can be cancelled within 18 hours of placing the order
To cancel, email: grehshobhaa@gmail.com
Once the order is dispatched, cancellation is not allowed

4. Breakage / Transit Damage
Report within 12 hours of delivery
Share unboxing video via email
We will arrange a replacement or resolution immediately

5. Wrong Product Received
Report within 24 hours of delivery
Share unboxing video

Product must be:
Unused
In original packaging
With all accessories

Eligible for:
Replacement OR
Full refund

6. Returns (Other Reasons)
For returns not related to:
Wrong product
Damage

Manufacturing defect
→ Shipping charges will be deducted from the refund amount

7. Refund Policy
Refund is initiated after:
Product is picked up
Product passes quality check

Refund Timeline:
Online refunds: 7–10 working days
(depending on your bank)

In case of delay/discrepancy:
You may be asked to share a bank statement screenshot

8. Important Notes
Returns without unboxing proof may not be accepted
Refund initiation depends on courier return timelines
All decisions are subject to internal quality checks

Shipping Policy
This shipping policy applies to all purchases made on www.grehshobha.in

Order Tracking
Once your order is shipped, you will receive a tracking link via email
You can track your shipment directly on the courier partner’s website

Customer Support
📞 Call/WhatsApp: +91 9897862405
🕒 Timings: 9:00 AM – 2:00 AM (IST), Monday to Saturday